At Relic & Radiance, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help. Please review our Refund Policy below for details on returns and refunds.
Eligibility for Returns
- Timeframe: You may return most items within 30 days of delivery.
- Condition: Items must be unused, in their original packaging, and in resalable condition.
- Proof of Purchase: A valid receipt or order number is required.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom-made or personalized furniture.
- Items marked as final sale.
- Damaged or altered products.
Return Process
- Request a Return: Contact us at contact@relicandradiance.com to initiate a return. Provide your order number and reason for return.
- Return Authorization: We will provide a return authorization number and instructions for shipping the item back.
- Shipping: You are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
- Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
- Payment Method: Refunds are issued to the original payment method.
- Deductions: Shipping costs and any restocking fees may be deducted from your refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item and place a new order.
Contact Us
If you have any questions about our Refund Policy, please reach out to us at contact@relicandradiance.com.